Incidents reported on status page for CallerConnect https://status.callerconnect.io/ https://d1lppblt9t2x15.cloudfront.net/logos/05d7bd61ba0664f98f3467187f1cb7ab.png https://status.callerconnect.io/ en https://status.callerconnect.io/incident/744513 Thu, 16 Oct 2025 04:21:03 -0000 https://status.callerconnect.io/incident/744513#abd64cdf310c844aea0e0e8a57af8bd9e6485c343c1be9f144a60127a3c7096f Management Platform and Portal recovered. https://status.callerconnect.io/incident/744513 Thu, 16 Oct 2025 04:21:03 -0000 https://status.callerconnect.io/incident/744513#abd64cdf310c844aea0e0e8a57af8bd9e6485c343c1be9f144a60127a3c7096f Management Platform and Portal recovered. https://status.callerconnect.io/incident/744513 Thu, 16 Oct 2025 04:19:56 -0000 https://status.callerconnect.io/incident/744513#d43a833cd3d110adae65f20cb05daa34adf589fe55753020c894e3820f672ee4 Management Platform and Portal went down. https://status.callerconnect.io/incident/744513 Thu, 16 Oct 2025 04:19:56 -0000 https://status.callerconnect.io/incident/744513#d43a833cd3d110adae65f20cb05daa34adf589fe55753020c894e3820f672ee4 Management Platform and Portal went down. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:11:12 -0000 https://status.callerconnect.io/incident/726232#2fff77ea77d6ad32b775f3aac1429869240b66931040307e199c8fb837c1d1f2 Voice platform and VOICE-EU-9 recovered. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:11:12 -0000 https://status.callerconnect.io/incident/726232#2fff77ea77d6ad32b775f3aac1429869240b66931040307e199c8fb837c1d1f2 Voice platform and VOICE-EU-9 recovered. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:11:01 -0000 https://status.callerconnect.io/incident/726232#e324d185f3ccd21fb588a8dfc9250e9e2323aa9c76f518e7da17a4a2863f49c0 Management Platform, VOICE-EU-8, and Portal recovered. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:11:01 -0000 https://status.callerconnect.io/incident/726232#e324d185f3ccd21fb588a8dfc9250e9e2323aa9c76f518e7da17a4a2863f49c0 Management Platform, VOICE-EU-8, and Portal recovered. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:11:01 -0000 https://status.callerconnect.io/incident/726232#e324d185f3ccd21fb588a8dfc9250e9e2323aa9c76f518e7da17a4a2863f49c0 Management Platform, VOICE-EU-8, and Portal recovered. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:10:08 -0000 https://status.callerconnect.io/incident/726232#e8bb8a0805c2e03612bc1b614c6f45dc4f4a98659c6e83dc8c17108f379e531d VOICE-EU-9 went down. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:09:53 -0000 https://status.callerconnect.io/incident/726232#115ec53eb7dd67142330ac02a65cb9fb04c988aa40868c1d83e3c764a0960cbf Voice platform and VOICE-EU-8 went down. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:09:53 -0000 https://status.callerconnect.io/incident/726232#115ec53eb7dd67142330ac02a65cb9fb04c988aa40868c1d83e3c764a0960cbf Voice platform and VOICE-EU-8 went down. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:07:09 -0000 https://status.callerconnect.io/incident/726232#d9d5ce1a2a3a4b9e2d0aeb10bdd8b02e04ec93514b27f9e3956d78c82a9d6849 Management Platform and Portal went down. https://status.callerconnect.io/incident/726232 Thu, 18 Sep 2025 00:07:09 -0000 https://status.callerconnect.io/incident/726232#d9d5ce1a2a3a4b9e2d0aeb10bdd8b02e04ec93514b27f9e3956d78c82a9d6849 Management Platform and Portal went down. https://status.callerconnect.io/incident/619510 Mon, 14 Jul 2025 20:24:24 -0000 https://status.callerconnect.io/incident/619510#1da71dfcd1a9c9bcb1e27924a643306d6939d99f1b3334eb1dd371b8d3b6a413 Management Platform and Portal recovered. https://status.callerconnect.io/incident/619510 Mon, 14 Jul 2025 20:24:24 -0000 https://status.callerconnect.io/incident/619510#1da71dfcd1a9c9bcb1e27924a643306d6939d99f1b3334eb1dd371b8d3b6a413 Management Platform and Portal recovered. https://status.callerconnect.io/incident/619510 Mon, 14 Jul 2025 19:39:18 -0000 https://status.callerconnect.io/incident/619510#0273d0f94048227c0622c07aa4717e92bce7c9e80a9e7f7fd06104619346d15d Management Platform and Portal went down. https://status.callerconnect.io/incident/619510 Mon, 14 Jul 2025 19:39:18 -0000 https://status.callerconnect.io/incident/619510#0273d0f94048227c0622c07aa4717e92bce7c9e80a9e7f7fd06104619346d15d Management Platform and Portal went down. https://status.callerconnect.io/incident/606557 Fri, 20 Jun 2025 21:56:00 -0000 https://status.callerconnect.io/incident/606557#278e80427dcf137390603ce11aa04e08caaf2958afd3caa809398801db85d9b5 We have migrated 95.211.34.130 (now 91.233.67.202) and 95.211.34.134 (now 91.233.67.201) to new servers. Please update your connectivity accordingly. https://status.callerconnect.io/incident/606557 Fri, 20 Jun 2025 21:56:00 -0000 https://status.callerconnect.io/incident/606557#278e80427dcf137390603ce11aa04e08caaf2958afd3caa809398801db85d9b5 We have migrated 95.211.34.130 (now 91.233.67.202) and 95.211.34.134 (now 91.233.67.201) to new servers. Please update your connectivity accordingly. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 20:53:02 -0000 https://status.callerconnect.io/incident/601209#5251e16b44c76147f5e571a9bccf63fa89790e4d405c55b00ba079ca892f2caa Management Platform and Portal recovered. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 20:53:02 -0000 https://status.callerconnect.io/incident/601209#5251e16b44c76147f5e571a9bccf63fa89790e4d405c55b00ba079ca892f2caa Management Platform and Portal recovered. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 20:25:01 -0000 https://status.callerconnect.io/incident/601209#dcef6001b193a276c8dd21fedde7ba7f440151fbe983292da337d9b7eb3ba43d Management Platform and Portal went down. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 20:25:01 -0000 https://status.callerconnect.io/incident/601209#dcef6001b193a276c8dd21fedde7ba7f440151fbe983292da337d9b7eb3ba43d Management Platform and Portal went down. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 02:15:20 -0000 https://status.callerconnect.io/incident/601209#3f86c0dd6eb89a0b0e913697c87908e06ad92bf085e94c356018b3f3d47d819b Management Platform and Portal recovered. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 02:15:20 -0000 https://status.callerconnect.io/incident/601209#3f86c0dd6eb89a0b0e913697c87908e06ad92bf085e94c356018b3f3d47d819b Management Platform and Portal recovered. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 02:14:36 -0000 https://status.callerconnect.io/incident/601209#6c1991167c91811f2d5a837d9d12faf7d7fc54abfdd094c260fbd4a51b808f8d Management Platform and Portal went down. https://status.callerconnect.io/incident/601209 Thu, 12 Jun 2025 02:14:36 -0000 https://status.callerconnect.io/incident/601209#6c1991167c91811f2d5a837d9d12faf7d7fc54abfdd094c260fbd4a51b808f8d Management Platform and Portal went down. https://status.callerconnect.io/incident/600041 Tue, 10 Jun 2025 10:35:00 -0000 https://status.callerconnect.io/incident/600041#1cf349eb21843c62f931660ceb2339a9cbe352997ce05da5f954cda9e496b08b The IMS has been upgraded to the latest version and is reachable again. https://status.callerconnect.io/incident/600041 Tue, 10 Jun 2025 10:32:00 -0000 https://status.callerconnect.io/incident/600041#bef9cb2faf86586e985cd9b8b4a2f9db1d8e520e95e1ef3e381e7d20d3bcbfe5 IMS (Issue Managment Systems) went down for upgrade. https://status.callerconnect.io/incident/557519 Tue, 06 May 2025 14:59:00 -0000 https://status.callerconnect.io/incident/557519#cf522273a18ee4c3edfd23c6864ae7ea074663443db2fe3c9b47eee1a10dcd7e The portal certificate has been successfully renewed. However, we encountered an issue during the renewal process. To resolve this, we manually renewed the certificate, and the error message should now disappear. Despite the outdated certificate, all services remained fully operational. https://status.callerconnect.io/incident/557519 Tue, 06 May 2025 14:56:00 -0000 https://status.callerconnect.io/incident/557519#570a57cb67d949a41f4d6119bb7ff66c18805141cb1b40ee6db0f72639a10cf6 Portal has issues with current certificate. https://status.callerconnect.io/incident/545041 Mon, 14 Apr 2025 19:00:39 -0000 https://status.callerconnect.io/incident/545041#4e14a535447cc78bc52d9abc60f035833a53b8a2deafdd3ce5ee645f35186caa Maintenance completed https://status.callerconnect.io/incident/545041 Mon, 14 Apr 2025 19:00:00 -0000 https://status.callerconnect.io/incident/545041#3cfa6020dd7b804e625d474a596d15dbf1396ca4c7dca0cd27114c293ddda77c After the downtime on VOICE-EU-3 corrective maintenance will be done to secure the stability on this server. During this time calling may be unavailable as the server will be rebooted various times. 14.04.2025 21:00 GMT+2 Maintenance work has been done. Redudancy has been checked and restored. Customers should have had no downtime during maintenance. https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 13:45:00 -0000 https://status.callerconnect.io/incident/544971#45b5bb64ffb51a30d103903b125b42205cc80f36d02d386cdb0971191c7d704f Post-mortem is made available: https://docs.callerconnect.io/s/e2159833-3b93-40bc-8841-aa3daf62c68c https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 13:45:00 -0000 https://status.callerconnect.io/incident/544971#45b5bb64ffb51a30d103903b125b42205cc80f36d02d386cdb0971191c7d704f Post-mortem is made available: https://docs.callerconnect.io/s/e2159833-3b93-40bc-8841-aa3daf62c68c https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 12:45:00 -0000 https://status.callerconnect.io/incident/544971#ead5786977d5b75e328a4f10a147cd96e2d69301e3e2158692554f76464a870e VOICE-EU-3 has been recovered and is online again. Due to a reboot of the primary device a reboot sequence started on the secondary device. This has resulted in the loading of incorrect configuration. The backup process has been completed. https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 12:45:00 -0000 https://status.callerconnect.io/incident/544971#ead5786977d5b75e328a4f10a147cd96e2d69301e3e2158692554f76464a870e VOICE-EU-3 has been recovered and is online again. Due to a reboot of the primary device a reboot sequence started on the secondary device. This has resulted in the loading of incorrect configuration. The backup process has been completed. https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 12:15:00 -0000 https://status.callerconnect.io/incident/544971#2375e293e5b026881dc1fa5ab964bed485a24c970f7c8a69830dfc4c511dbebf VOICE-EU-3 is online and services are restoring. Our engineers are working on restoring backup configuration on VOICE-EU-3. We are expecting full recovery at 15:00 CEST. https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 12:15:00 -0000 https://status.callerconnect.io/incident/544971#2375e293e5b026881dc1fa5ab964bed485a24c970f7c8a69830dfc4c511dbebf VOICE-EU-3 is online and services are restoring. Our engineers are working on restoring backup configuration on VOICE-EU-3. We are expecting full recovery at 15:00 CEST. https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 11:15:00 -0000 https://status.callerconnect.io/incident/544971#314444b0e81c5d6b2ff5e0f0d995702f9a7fb9ac66cbd62cd430e08dad18cf32 VOICE-EU-3 is currently down. Engineers are currently working an a fix to get the server operational again. https://status.callerconnect.io/incident/544971 Mon, 14 Apr 2025 11:15:00 -0000 https://status.callerconnect.io/incident/544971#314444b0e81c5d6b2ff5e0f0d995702f9a7fb9ac66cbd62cd430e08dad18cf32 VOICE-EU-3 is currently down. Engineers are currently working an a fix to get the server operational again. https://status.callerconnect.io/incident/542141 Tue, 08 Apr 2025 22:29:46 -0000 https://status.callerconnect.io/incident/542141#e7f9dd772aadbbf5feb84889b81ca1a27839b655ed301116da945d60b84a0ee6 Management Platform and Portal recovered. https://status.callerconnect.io/incident/542141 Tue, 08 Apr 2025 22:29:46 -0000 https://status.callerconnect.io/incident/542141#e7f9dd772aadbbf5feb84889b81ca1a27839b655ed301116da945d60b84a0ee6 Management Platform and Portal recovered. https://status.callerconnect.io/incident/542141 Tue, 08 Apr 2025 22:28:49 -0000 https://status.callerconnect.io/incident/542141#0858adcb0b9617baa68a5064c901617204bb72e539c74631db13090732784c72 Management Platform and Portal went down. https://status.callerconnect.io/incident/542141 Tue, 08 Apr 2025 22:28:49 -0000 https://status.callerconnect.io/incident/542141#0858adcb0b9617baa68a5064c901617204bb72e539c74631db13090732784c72 Management Platform and Portal went down. https://status.callerconnect.io/incident/517422 Sun, 23 Feb 2025 08:55:00 -0000 https://status.callerconnect.io/incident/517422#4cdfb39493f0e0e65a688e1aa8dc629bae5cff16d5bd2ca6e786454f3b2668ba Our database went shortly offline for planned maintenance at Microsoft. All voice services were still online. The portal suffered a minor downtime of around 2 minutes. During this time the portal was unavailable for usage. https://status.callerconnect.io/incident/517422 Sun, 23 Feb 2025 08:55:00 -0000 https://status.callerconnect.io/incident/517422#4cdfb39493f0e0e65a688e1aa8dc629bae5cff16d5bd2ca6e786454f3b2668ba Our database went shortly offline for planned maintenance at Microsoft. All voice services were still online. The portal suffered a minor downtime of around 2 minutes. During this time the portal was unavailable for usage. https://status.callerconnect.io/incident/517422 Sun, 23 Feb 2025 01:31:44 -0000 https://status.callerconnect.io/incident/517422#4ee34aa6ee7d71c3dfe05c87fb114359105dd21aed9a10d4803f0d2a1ed2d1e9 Management Platform and Portal recovered. https://status.callerconnect.io/incident/517422 Sun, 23 Feb 2025 01:31:44 -0000 https://status.callerconnect.io/incident/517422#4ee34aa6ee7d71c3dfe05c87fb114359105dd21aed9a10d4803f0d2a1ed2d1e9 Management Platform and Portal recovered. https://status.callerconnect.io/incident/517422 Sun, 23 Feb 2025 01:28:20 -0000 https://status.callerconnect.io/incident/517422#1099b915f8c663a066c6850d7b509a6eb462243a9c3297311d3128b0b1e4ba6e Management Platform and Portal went down. https://status.callerconnect.io/incident/517422 Sun, 23 Feb 2025 01:28:20 -0000 https://status.callerconnect.io/incident/517422#1099b915f8c663a066c6850d7b509a6eb462243a9c3297311d3128b0b1e4ba6e Management Platform and Portal went down. https://status.callerconnect.io/incident/498883 Mon, 20 Jan 2025 16:38:33 -0000 https://status.callerconnect.io/incident/498883#076cc95176fa5dc804ee7c9576e16e99ee825685b221779f67858459ad78dc1a IMS (Issue Managment Systems) recovered. https://status.callerconnect.io/incident/498883 Mon, 20 Jan 2025 16:35:23 -0000 https://status.callerconnect.io/incident/498883#210fa4442d683ce428418de102228649c9d84f0faf0d4a768e12263498adf732 IMS (Issue Managment Systems) went down. https://status.callerconnect.io/incident/468516 Wed, 27 Nov 2024 08:42:00 -0000 https://status.callerconnect.io/incident/468516#76db08ab654e3a32f0f80bdd47d0d10da3ec105bc69583c84c258c52296fd1a3 At 09:37 the issues with the failing node on the PBX connection platform were resolved. All registrations were up again. All systems are back online. The portal should also be responding quickly again. https://status.callerconnect.io/incident/468516 Wed, 27 Nov 2024 08:42:00 -0000 https://status.callerconnect.io/incident/468516#76db08ab654e3a32f0f80bdd47d0d10da3ec105bc69583c84c258c52296fd1a3 At 09:37 the issues with the failing node on the PBX connection platform were resolved. All registrations were up again. All systems are back online. The portal should also be responding quickly again. https://status.callerconnect.io/incident/468516 Wed, 27 Nov 2024 08:39:00 -0000 https://status.callerconnect.io/incident/468516#65cfc51ef0740b20068058d0237ba6db61d8ad2f42afe1ae532e6554a966af14 Since 09:20 GMT+2 we havean issue on the PBX registration platform. One of the nodes fails to connect correctly resulting in loss of registrations. This also results in a slower performing portal due to inability to receive information from the pbx connection backend API. Some parts (pbx connection) will not be functional during this degradation of service. We will follow up with an update as soon as possible. https://status.callerconnect.io/incident/468516 Wed, 27 Nov 2024 08:39:00 -0000 https://status.callerconnect.io/incident/468516#65cfc51ef0740b20068058d0237ba6db61d8ad2f42afe1ae532e6554a966af14 Since 09:20 GMT+2 we havean issue on the PBX registration platform. One of the nodes fails to connect correctly resulting in loss of registrations. This also results in a slower performing portal due to inability to receive information from the pbx connection backend API. Some parts (pbx connection) will not be functional during this degradation of service. We will follow up with an update as soon as possible. https://status.callerconnect.io/incident/446624 Mon, 21 Oct 2024 11:26:00 -0000 https://status.callerconnect.io/incident/446624#d3a14f99099c1955d24a1690edb909a176f5cac7e33e73280c2658b876cd824f The portal experienced downtime due to an inresponsive database. The errors displayed a message indicating an inability to process requests, with a prompt to contact support. The issue resolved itself shortly after, due to normal database availability. https://status.callerconnect.io/incident/446624 Mon, 21 Oct 2024 11:26:00 -0000 https://status.callerconnect.io/incident/446624#d3a14f99099c1955d24a1690edb909a176f5cac7e33e73280c2658b876cd824f The portal experienced downtime due to an inresponsive database. The errors displayed a message indicating an inability to process requests, with a prompt to contact support. The issue resolved itself shortly after, due to normal database availability. https://status.callerconnect.io/incident/446624 Fri, 18 Oct 2024 04:44:33 -0000 https://status.callerconnect.io/incident/446624#6d27dc5feb6374ced03b8951a86ad43d6dcfdd84b6b52a1f7f794f905b25eb48 Management Platform and Portal recovered. https://status.callerconnect.io/incident/446624 Fri, 18 Oct 2024 04:44:33 -0000 https://status.callerconnect.io/incident/446624#6d27dc5feb6374ced03b8951a86ad43d6dcfdd84b6b52a1f7f794f905b25eb48 Management Platform and Portal recovered. https://status.callerconnect.io/incident/446624 Fri, 18 Oct 2024 04:40:38 -0000 https://status.callerconnect.io/incident/446624#c4b4c5298188420c70a5207d823760b37f6a7bf9fc5341f89073072570b10cf4 Management Platform and Portal went down. https://status.callerconnect.io/incident/446624 Fri, 18 Oct 2024 04:40:38 -0000 https://status.callerconnect.io/incident/446624#c4b4c5298188420c70a5207d823760b37f6a7bf9fc5341f89073072570b10cf4 Management Platform and Portal went down. https://status.callerconnect.io/incident/392348 Tue, 02 Jul 2024 07:16:55 -0000 https://status.callerconnect.io/incident/392348#af01b46c1008b44e033b069de4f9304f9c629319cb94c77738ba7fd84deccd2b IMS (Issue Managment Systems) recovered. https://status.callerconnect.io/incident/392348 Tue, 02 Jul 2024 06:50:05 -0000 https://status.callerconnect.io/incident/392348#0be0d0d9f13002c49888a5aaee4230bf97228b3800a52bba04a439637e8d1a9f IMS (Issue Managment Systems) went down. https://status.callerconnect.io/incident/374360 Sat, 25 May 2024 07:08:00 -0000 https://status.callerconnect.io/incident/374360#f5a9e046ffc1c8e39675d614669fbb6e42181185a19f4d93f8f6c711236defc8 From 0:32 to 0:35 GMT+2 our database services were unavailable in the european region. This has resulted in our customer portal being unavailable for a limited amount of time. The database services recovered autonomously and no futher action is required. https://status.callerconnect.io/incident/374360 Sat, 25 May 2024 07:08:00 -0000 https://status.callerconnect.io/incident/374360#f5a9e046ffc1c8e39675d614669fbb6e42181185a19f4d93f8f6c711236defc8 From 0:32 to 0:35 GMT+2 our database services were unavailable in the european region. This has resulted in our customer portal being unavailable for a limited amount of time. The database services recovered autonomously and no futher action is required. https://status.callerconnect.io/incident/374360 Fri, 24 May 2024 22:41:21 -0000 https://status.callerconnect.io/incident/374360#91cab59cf474db19297dea091646e114e9a77ed31098e053945dba71b8fc680e Management Platform and Portal recovered. https://status.callerconnect.io/incident/374360 Fri, 24 May 2024 22:41:21 -0000 https://status.callerconnect.io/incident/374360#91cab59cf474db19297dea091646e114e9a77ed31098e053945dba71b8fc680e Management Platform and Portal recovered. https://status.callerconnect.io/incident/374360 Fri, 24 May 2024 22:34:46 -0000 https://status.callerconnect.io/incident/374360#8d13503fc4265cbe7bdba4bbd0c100286600e48a5bd92504815bfd71345b360c Management Platform and Portal went down. https://status.callerconnect.io/incident/374360 Fri, 24 May 2024 22:34:46 -0000 https://status.callerconnect.io/incident/374360#8d13503fc4265cbe7bdba4bbd0c100286600e48a5bd92504815bfd71345b360c Management Platform and Portal went down. https://status.callerconnect.io/incident/355963 Mon, 15 Apr 2024 15:15:00 -0000 https://status.callerconnect.io/incident/355963#6a4bcf0646bbc10ee11ae6b9f4023003dac7e74337c0a81383107805a078c8b0 Maintenance completed https://status.callerconnect.io/incident/355963 Mon, 15 Apr 2024 15:15:00 -0000 https://status.callerconnect.io/incident/355963#6a4bcf0646bbc10ee11ae6b9f4023003dac7e74337c0a81383107805a078c8b0 Maintenance completed https://status.callerconnect.io/incident/355963 Mon, 15 Apr 2024 15:15:00 -0000 https://status.callerconnect.io/incident/355963#6a4bcf0646bbc10ee11ae6b9f4023003dac7e74337c0a81383107805a078c8b0 Maintenance completed https://status.callerconnect.io/incident/355963 Mon, 15 Apr 2024 14:45:00 -0000 https://status.callerconnect.io/incident/355963#1cf367406a35f2187377984994189f9cc3dfb184a7d7dae27bf6c91ae8775a22 We will be upgrading the status beacon at our data center partner. Servers located in azure may be marked offline, while still online. This will take approximately 30 minutes. https://status.callerconnect.io/incident/355963 Mon, 15 Apr 2024 14:45:00 -0000 https://status.callerconnect.io/incident/355963#1cf367406a35f2187377984994189f9cc3dfb184a7d7dae27bf6c91ae8775a22 We will be upgrading the status beacon at our data center partner. Servers located in azure may be marked offline, while still online. This will take approximately 30 minutes. https://status.callerconnect.io/incident/355963 Mon, 15 Apr 2024 14:45:00 -0000 https://status.callerconnect.io/incident/355963#1cf367406a35f2187377984994189f9cc3dfb184a7d7dae27bf6c91ae8775a22 We will be upgrading the status beacon at our data center partner. Servers located in azure may be marked offline, while still online. This will take approximately 30 minutes. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 20:00:00 -0000 https://status.callerconnect.io/incident/340867#3ad13fe89c4d3d9e7b50d7b256b161d1b8b5661fb9e0c30d770d87603d81ab33 Maintenance completed https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/340867 Thu, 14 Mar 2024 12:00:00 -0000 https://status.callerconnect.io/incident/340867#dbdaa9dfa7d2cf9d9726d76ecb5113d632b511c3e1dad8de47652c436786d095 Firewall has been upgraded on our spare server system. This has had no impact on our environment. However status signals may be incorrect during this. https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Tue, 12 Mar 2024 06:00:00 -0000 https://status.callerconnect.io/incident/339731#9445c59fff5b2c8d40c46206339cda079e21dddb35d582458aee8adcb57b1fcb Maintenance completed https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/339731 Mon, 11 Mar 2024 16:00:00 -0000 https://status.callerconnect.io/incident/339731#1a22837774231aeaf31c8078a365db693759839f67db207dd0fe61534f097a31 The backend status API has been updated to a newer version. During this time various servers will report incorrect status information. https://status.callerconnect.io/incident/337491 Thu, 07 Mar 2024 23:00:00 -0000 https://status.callerconnect.io/incident/337491#320b3797f35e6313a094a1838eec8fdfd777c5c2f5e3e62b57e65d0e51dd51da Maintenance completed https://status.callerconnect.io/incident/337491 Thu, 07 Mar 2024 23:00:00 -0000 https://status.callerconnect.io/incident/337491#320b3797f35e6313a094a1838eec8fdfd777c5c2f5e3e62b57e65d0e51dd51da Maintenance completed https://status.callerconnect.io/incident/337491 Thu, 07 Mar 2024 17:00:00 -0000 https://status.callerconnect.io/incident/337491#3ea271a9c0a8135d37f206a8de92b1a49ad9d13380a12b3fc19b22609c9950d1 During the week 10 and 11 we will be migrating our IMS to the cloud. This will result in minor downtime on our issue management systems during the switch over. This switcover will also include an update on our portal to connect to the new IMS. Impact: - Current service requests will be handled from the old system until concluded. Starting from friday 08/03/2024 all service requests will be handled from our new systems. - Portal will receive a large upate on 08/03/2024 to connect to the new instance. During the switch our support will remain reachable over email, phone and portal. The impact will be minimal. https://status.callerconnect.io/incident/337491 Thu, 07 Mar 2024 17:00:00 -0000 https://status.callerconnect.io/incident/337491#3ea271a9c0a8135d37f206a8de92b1a49ad9d13380a12b3fc19b22609c9950d1 During the week 10 and 11 we will be migrating our IMS to the cloud. This will result in minor downtime on our issue management systems during the switch over. This switcover will also include an update on our portal to connect to the new IMS. Impact: - Current service requests will be handled from the old system until concluded. Starting from friday 08/03/2024 all service requests will be handled from our new systems. - Portal will receive a large upate on 08/03/2024 to connect to the new instance. During the switch our support will remain reachable over email, phone and portal. The impact will be minimal. https://status.callerconnect.io/incident/337655 Thu, 07 Mar 2024 16:31:13 -0000 https://status.callerconnect.io/incident/337655#ddf0dfebe953e6fb538432e07516119679c0ef477c76aefb04c6be462f796e46 Management Platform and Portal recovered. https://status.callerconnect.io/incident/337655 Thu, 07 Mar 2024 16:31:13 -0000 https://status.callerconnect.io/incident/337655#ddf0dfebe953e6fb538432e07516119679c0ef477c76aefb04c6be462f796e46 Management Platform and Portal recovered. https://status.callerconnect.io/incident/337655 Thu, 07 Mar 2024 15:59:00 -0000 https://status.callerconnect.io/incident/337655#b36b0855325465f3153515f03e2eb8030d84fe69ffedfbd3ef150bbc0eca9c71 Management Platform and Portal went down. https://status.callerconnect.io/incident/337655 Thu, 07 Mar 2024 15:59:00 -0000 https://status.callerconnect.io/incident/337655#b36b0855325465f3153515f03e2eb8030d84fe69ffedfbd3ef150bbc0eca9c71 Management Platform and Portal went down. https://status.callerconnect.io/incident/335425 Mon, 04 Mar 2024 08:07:40 -0000 https://status.callerconnect.io/incident/335425#2829e38fb8416da046df8e55faa224a59fd73aa791bd1470ac4f6f671af92fcb IMS (Issue Managment Systems) recovered. https://status.callerconnect.io/incident/335425 Mon, 04 Mar 2024 08:03:01 -0000 https://status.callerconnect.io/incident/335425#51aa08c6206b8d54c2472ca53ba3ecf731301745e33d7840abe6ac3a4fb426b7 IMS (Issue Managment Systems) went down. https://status.callerconnect.io/incident/333318 Wed, 28 Feb 2024 19:55:25 -0000 https://status.callerconnect.io/incident/333318#975a79734b986f32e6fb14b87c9d4a5fdf8079fc1b0a235f216f17282a88b06c IMS (Issue Managment Systems) recovered. https://status.callerconnect.io/incident/333318 Wed, 28 Feb 2024 19:50:25 -0000 https://status.callerconnect.io/incident/333318#9deb7a735bfda6b3a8714e05738fa271d04d9b3168cd25b30dd9be598f0a437f IMS (Issue Managment Systems) went down.